A metric could drive inappropriate behavior.

Name: A metric could drive inappropriate behavior.
Brand: Quizplus
Rating: 4.8 (40 reviews)

Question

Quizplus · Accepted Answer

Metrics are often created to incentivize certain behaviors or outcomes, but if they are not carefully designed, they can drive employees to engage in inappropriate or unethical behavior to meet the metric goals. For example, a call center may have a metric for the number of calls answered per hour, leading agents to rush through calls and potentially provide low-quality service to customers.

A Metric Could Drive Inappropriate Behavior