FedEx is rare because it excels at more than one value discipline.

Question

Quizplus · Accepted Answer

FedEx is known for excelling in two out of three value disciplines - operational excellence and customer intimacy. It has a strong focus on efficiency, reliability and speed of service (operational excellence) as well as building strong relationships with customers through customized solutions and excellent customer service (customer intimacy). However, it may not excel as much in product leadership/value innovation, which is the third value discipline.

FedEx Is Rare Because It Excels at More Than One