Because neutral messages address readers inside the organization,they are inappropriate for external readers.
Correct Answer:
Verified
Q8: You can begin a request with a
Q10: When writing a reply, use objective, clear
Q11: Put yourself in the reader's position to
Q11: A polite request phrased as a question
Q12: When you believe that the reader will
Q13: In the closing of a neutral message,
Q14: When you use the direct organizational plan
Q17: Discussing reader benefits encourages the reader to
Q18: The reader is less likely to omit
Q20: In a reply, avoid answering a reader's
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