Consider writing a neutral message when you want a permanent record of the content or when you need to reach many employees at once.
Correct Answer:
Verified
Q2: Because IMs are personalized, you may want
Q8: You can begin a request with a
Q12: When you believe that the reader will
Q18: The reader is less likely to omit
Q20: In a reply, avoid answering a reader's
Q22: Some customer requests are so trivial or
Q23: Goodwill messages may convey congratulations,sympathy,or rejection.
Q25: An effective response to a customer inquiry
Q37: Companies typically respond to critical online customer
Q38: A simple request should be treated as
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