Which situation calls for a neutral message rather than a persuasive one?
A)The store charged you $46 instead of the advertised price of $55.
B)Your computer monitor malfunctioned two days after you purchased it.
C)The color of the personalized pencils you ordered is darker than in your previous shipment.
D)One week after you purchased a computer,the company put the same model on sale for $150 off the price you paid.
E)The candy you ordered arrived too late to be given as a Mother's Day present.

Question

Quizplus · Accepted Answer

A neutral message would be appropriate in this situation because the focus is on correcting an error or mistake, rather than trying to convince the store to give you a better deal. The goal of the message is to inform the store of the discrepancy and request a refund or correction. A persuasive message would be more appropriate if you were trying to negotiate a better price for a product or service.

Which Situation Calls for a Neutral Message Rather Than a Persuasive