Laurie and Milton were developing a business process management plan for their organization.Which of the following actions should they take first, based on the generalized model of BPM discussed in the text?
A)Ask co-workers how the purchasing process can be optimized.
B)Choose an activity to study.
C)Determine what data their organization has available.
D)Get a budget from management for developing the BPM plan.

Question

Quizplus · Accepted Answer

Based on the generalized model of BPM discussed in the text, the first step is to choose an activity to study. This involves identifying a process that needs improvement or optimization. Once this activity has been selected, the next step is to map out the current process and identify areas where improvements can be made. Only then can data be collected, budgets allocated, and input sought from co-workers.

Laurie and Milton Were Developing a Business Process Management Plan