One of the basic principles of business process management discussed in the text states: "Ensure that top management can describe current business processes before trying to modify the processes." Which of the following would be the most appropriate way to fulfill that principle?
A)Ask employees if they believe top management can describe current business processes.
B)Ask top management to quote from the company procedures manual.
C)Give top management a ten question multiple choice quiz.
D)Lead a group discussion with top managers.

Question

Quizplus · Accepted Answer

Leading a group discussion with top managers allows for open communication and collaboration to ensure that everyone is on the same page regarding the current business processes. This also allows for any discrepancies or misunderstandings to be addressed and corrected. The other options do not provide an opportunity for top management to actively engage and demonstrate their understanding of the current processes.

One of the Basic Principles of Business Process Management Discussed