Consider the following statements as you respond to the next question: i. Ask managers to think of one hundred uses for a brick, other than for building things.ii. Assess the educational background and organizational experience of employees.iii. Conduct a one-day seminar on how business processes can create value in the marketplace.iv. Encourage managers to suggest ideas, even if they are impractical.v. Hold weekly meetings to update interested parties on the BPM project; ensure at least one member of top management attends each meeting.vi. Ignore opinions and insights from people not directly involved with a business process.The text discussed seven basic principles of business process management. Which one is not illustrated by any of the six statements?
A)Understand how business processes interact with organizational strategy.
B)Be open to alternatives.
C)Make sure tasks for external consultants are well defined.
D)Communicate early, communicate often.

Question

Quizplus · Accepted Answer

None of the statements mention anything about hiring or working with external consultants, so the principle of making sure their tasks are well-defined is not illustrated. The other principles are:

A) Understanding how business processes interact with organizational strategy is implied in statement iii, which suggests educating employees on how business processes create value in the marketplace.
B) Being open to alternatives is illustrated in statement iv, which encourages managers to suggest ideas, even if they are impractical.
D) Communicating early and often is shown in statements v and vi, which both address the importance of keeping stakeholders informed about the BPM project. However, statement vi also contradicts the principle of listening to insights from all stakeholders, not just those directly involved.

Consider the Following Statements as You Respond to the Next