Tiffany Crowe works as a showroom executive at a clothing boutique in London. Today, she is in a positive mood and instantly greets and smiles at a customer who walks into the store. The customer feels welcomed by her response. While browsing the store, Crowe helps the customer with products and passes on her positive mood to the customer. The customer leaves the store feeling content with a smile on her face. Which of the following best describes this situation?

Question

Quizplus · Accepted Answer

This situation best describes emotional contagion, as Crowe's positive mood affected the customer and made her feel welcomed and content. Emotional contagion refers to the transfer of emotions from one person to another through nonverbal cues or other means of communication.

Tiffany Crowe Works as a Showroom Executive at a Clothing