The opening of a written request must contain buffer statements that gradually build up to the main idea, which is introduced in the body of the message.

Name: The opening of a written request must contain buffer statements that gradually build up to the main idea, which is introduced in the body of the message.
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In a written request, the main idea should be introduced early, often in the opening, to ensure clarity and directness. Buffer statements are more common in negative or sensitive messages.

The Opening of a Written Request Must Contain Buffer Statements