The Balanced Scorecard perspective that defines the capabilities than an organization needs to create long-term growth and improvement is the ____ perspective.
A)learning and growth
B)internal business process
C)customer
D)financial
E)none of these

Question

Quizplus · Accepted Answer

The learning and growth perspective focuses on the capabilities an organization needs to maintain and improve its long-term growth and success. This perspective includes areas such as employee training and development, information systems infrastructure, and the company culture. The other perspectives (customer, internal business process, and financial) are more focused on specific aspects of the organization's performance rather than its overall capabilities for growth.

The Balanced Scorecard Perspective That Defines the Capabilities Than an Organization