A small team attends a meeting to discuss how customer service can be improved. During the meeting, the manager realizes that the members are not interacting enough. So, he starts an argument and all the members begin to actively discuss the issue. Which factor influenced this group communication?
A) Conflict
B) Groupthink
C) Cohesiveness
D) Advocacy

Question

Quizplus · Accepted Answer

The factor that influenced this group communication is conflict. The manager intentionally started an argument to spark a discussion and encourage interaction among the members. This conflict allowed for differing opinions to be expressed and for the group to come up with potential solutions.

A Small Team Attends a Meeting to Discuss How Customer