Qualitative non-financial performance measures
A)are usually the most well-received by managers.
B)often reflect long-term organizational goals better than financial performance measures.
C)can only be developed in the production area of an organization.
D)is limited by the number of critical success factors defined by the organization.

Question

Quizplus · Accepted Answer

Qualitative non-financial performance measures, such as customer satisfaction and employee engagement, often reflect long-term organizational goals better than financial performance measures. These measures can apply to various areas of an organization, not just production. The number of critical success factors defined by an organization may affect the complexity of developing these measures, but it does not limit their scope.

Qualitative Non-Financial Performance Measures