Createsols Inc. is a content writing company. During a project debriefing session, representatives from different departments of the company were arguing relentlessly over who was to be blamed for the project's failure. Amy, a representative from the finance department, requested everyone to stop pointing fingers at each other and to calm down. In this scenario, Amy was most likely playing the role of a _____ in the meeting.
A)facilitator
B)harmonizer
C) dominator
D) socializer

Question

Quizplus · Accepted Answer

Amy was trying to diffuse the tense situation and encourage cooperation among team members. This behavior is indicative of a harmonizer, someone who tries to reduce conflict and promote teamwork in group settings. A facilitator focuses on guiding the discussion and making sure everyone has a chance to speak, while a dominator tries to control the conversation and impose their own ideas. A socializer is someone who is focused on building relationships and social connections within the group.