Chantelle, the manager of the claims department in an insurance company, explains her team about the new claim form that the company will be using from next month. This scenario is an example of _____.
A)upward communication
B)downward communication
C) horizontal communication
D) lateral communication

Question

Quizplus · Accepted Answer

The scenario involves a manager explaining something to her team, which is an example of downward communication where information flows from a higher level to a lower level in the organizational hierarchy.

Chantelle, the Manager of the Claims Department in an Insurance