Some large companies have instituted mandatory complaint-resolution procedures whose final step is private arbitration. One of the primary objectives of such a procedure is to:
A) Avoid costly litigation.
B) Comply with labor union requirements.
C) Minimize the number of decisions against the company.
D) "Test-drive" the arbitration process to see if it is right for the company.

Question

Quizplus · Accepted Answer

The primary objective of instituting mandatory complaint-resolution procedures with final step private arbitration is to avoid costly litigation. This process allows the company to resolve disputes without going through the costly and time-consuming process of going to court.

Some Large Companies Have Instituted Mandatory Complaint-Resolution Procedures Whose Final