Which of the following statements is correct about the connection between cost centers and revenue?
A)Cost centers directly generate revenue from customers.
B)Cost centers do not directly generate revenue from customers,and they have no impact on the customer experience.
C)Cost centers do not directly generate revenue from customers,but they may have an impact on revenue through customer satisfaction and overall quality.
D)Cost centers are the primary driver of revenue from customers.

Question

Quizplus · Accepted Answer

Cost centers do not directly generate revenue from customers, but they can impact revenue indirectly through customer satisfaction and overall quality. For example, a customer service cost center may not directly generate revenue from customers, but the quality of service provided can impact a customer's decision to continue to do business with the company, thus affecting revenue.

Which of the Following Statements Is Correct About the Connection