John went to the bank, where he encountered a very rude, grumpy bank teller. Rather than getting angry and being rude back, John was polite through the encounter while thinking, "This person must be going through a difficult time for her to be so rude, so I shouldn't take it personally." John's attitude best illustrates ______.

Question

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John's attitude demonstrates a belief in determinism, the idea that behavior is determined by prior causes and factors outside of our control, such as the bank teller's personal circumstances impacting her mood.

John Went to the Bank, Where He Encountered a Very