The Receptionist at Brunt Inc

The receptionist at Brunt Inc. is punctual, polite, and always cheerful. The firm's employees and customers all love her. However, she has difficulty with the clerical tasks that the firm's prior receptionists handled. The receptionist's supervisor recommends redesigning the receptionist's job. That recommendation would be most appropriate in which situation?

A) The employee is low in both ability and motivation to meet standards.
B) The employee has the ability to do better but lacks the necessary motivation.
C) The employee is highly motivated but lacks ability unless she gets training.
D) The employee is highly motivated but lacks ability, and training is not expected to help.
E) The employee is motivated but does not understand the significance of the problem.