Derrick, a sales manager at Kappa Corp., finds that Jack, a salesman, lacks motivation to perform well in his job. In the context of finding solutions to performance problems, what is the right way to deal with this situation?
A) Derrick must reduce Jack's pay to punish him.
B) Derrick must warn Jack that he will be demoted if his performance continues to be poor.
C) Derrick must ask Jack to learn from salespeople who perform better than he does.
D) Derrick must counsel Jack to help him understand the factors that are affecting his motivation.
E) Derrick must ask Jack to take a vacation to think about what is causing his lack of motivation.

Question

Quizplus · Accepted Answer

The right way to deal with a situation where an employee lacks motivation is to counsel the employee to help him understand the factors that are affecting his motivation. This can help the employee to identify the root cause of the problem and find effective solutions to overcome it. Reducing pay or threatening to demote the employee can have a negative impact on motivation and lead to further performance problems. Asking the employee to learn from others or take a vacation may not address the underlying issues that are affecting the employee's motivation.

Derrick, a Sales Manager at Kappa Corp