The service-process matrix is based on two characteristics: labour intensity and volume.
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Q3: Service companies are centralized and geographically concentrated.
Q5: Service design and improvement techniques cannot be
Q9: Define services and their characteristics such that
Q10: Explain the key aspects of the service
Q12: Describe several tools used for service design
Q15: In general,a service and its delivery system
Q17: A service package defines the target market
Q18: The service sector accounts for over 70
Q19: Almost all consumer products consist of some
Q29: The mixture of physical items,sensual benefits,and psychological
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