When the Marriott,an international hotel chain,designs a new facility,which of the following process tools is it most likely to use?
A)Swim lanes
B)Process Flow Diagram
C)Service blueprinting
D)Physical Layout Diagram

Question

Quizplus · Accepted Answer

Service blueprinting is a process tool that helps organizations visualize the steps involved in delivering a service as well as the interaction between customers and service providers. In the case of Marriott designing a new facility, service blueprinting would be useful in identifying the different steps involved in the guest experience, such as check-in, room service, and housekeeping, and how these steps interact with each other. This information can then be used to design a facility that is optimized for the guest experience.

When the Marriott,an International Hotel Chain,designs a New Facility,which of the Following