Which of the following does the philosophy underlying total quality management (TQM) include?
A) Greater quantity results in cost decreases.
B) Better quality leads to higher market share.
C) Greater quantity increases a company's profitability.
D) Opinions of employees are irrelevant in manufacturing products.
E) Work standards should only be defined as numbers or quotas.

Question

Quizplus · Accepted Answer

The philosophy underlying total quality management (TQM) includes the idea that better quality leads to higher market share. TQM emphasizes the importance of meeting or exceeding customer expectations, and providing high-quality products and services. This can lead to increased customer loyalty, positive word-of-mouth advertising, and ultimately, higher market share.

Which of the Following Does the Philosophy Underlying Total Quality