A customer approaches you with a question regarding her order status and shipping date;the information you provide is an example of which of the eight key supply chain business processes:
A)Supply management process
B)Demand management process
C)Order management process
D)Customer service management process

Question

A customer approaches you with a question regarding her order status and shipping date;the information you provide is an example of which of the eight key supply chain business processes:
A)​Supply management process
B)Demand management process​
C)Order management process​
D)Customer service management process​

Quizplus · Accepted Answer

The information provided about order status and shipping date is part of the customer service management process, which focuses on managing customer interactions and ensuring customer satisfaction.

A Customer Approaches You with a Question Regarding Her Order