Mara needs to defuse a rather tense situation in which one of her staff members is clearly angry. Which of the following should she avoid when calming the angry employee?

Question

Quizplus · Accepted Answer

Keeping the discussion as subjective as possible means avoiding using facts and objective language, which could potentially escalate the situation further. It is important to address the employee's concerns and feelings, listen with an open mind, and hold conversations in private, but using objective language is key in defusing a tense situation.

Mara Needs to Defuse a Rather Tense Situation in Which