A hospital is concerned about low customer satisfaction ratings and poor evaluation on quality indicators. The nurse managers are asked to implement a nursing delivery system that is cost-effective and improves both customer satisfaction and quality of care. Which nursing delivery system should the managers implement?

Question

Quizplus · Accepted Answer

1. Total client care is costly and less efficient for nursing staff.
2. Functional nursing is cost-effective but lacks continuity of care.
3. Team nursing is cost-effective but may lack continuity of care, which can cause client dissatisfaction.
4. The focus of client-centered nursing is the promotion of efficiency, quality, and cost control.

A Hospital Is Concerned About Low Customer Satisfaction Ratings and Poor