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The Nurse Executive Is Reviewing Client Satisfaction Surveys

Question 21

Multiple Choice

The nurse executive is reviewing client satisfaction surveys. Which trend would the nurse evaluate as indicating the nursing care delivery system in use is not effective?


A) More than 60% of respondents replied with the name of an unlicensed assistant when asked the name of the RN who cared for them.
B) Almost 70% of respondents accurately listed their discharge medication.
C) Close to 88% of respondents reported that invasive interventions were performed by an RN.
D) More than 30% of respondents reported that the nurse sometimes seemed rushed.

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