Question 1

Benchmarking:

Accepted Answer

Benchmarking involves examining and adopting the best practices of others. By doing so, a company can improve its performance, reduce costs, and gain a competitive advantage. Therefore, option A is the correct answer as it directly corresponds to the definition of benchmarking. Option B is incorrect because benchmarking is not a leadership strategy. Option C is partially correct because benchmarking can yield a comparative advantage, but it is not the only way to achieve it. Option D is incorrect as benchmarking can help develop creative thinking skills by incorporating innovative practices from other industries or companies.

Question 2

Tacit knowledge is acquired from

Accepted Answer

Tacit knowledge is knowledge that is difficult to transfer to another person through writing or verbal communication. It is often based on personal experience, intuition, and practical know-how. Therefore, the best choice for the source of tacit knowledge is C - intuition based on experience.

Question 3

Which of the following is NOT one of the guidelines for enhancing organizational learning?

Accepted Answer

The answer of Which of the following is NOT one...

Question 4

Under which of the following conditions is a learning environment most needed?

Accepted Answer

A rapidly changing environment with increasing globalization, competition, and technological shifts requires employees to constantly upgrade their skills and adapt to new technologies and competitors. Therefore, a learning environment is most needed in such an environment to ensure that the employees are equipped with the necessary knowledge and skills to succeed.

Question 5

In his book, The Fifth Discipline, Peter Senge makes a compelling case that an organization's survival is linked to its:
A) top management.
B) employees' dedication.
C) ability to learn and adapt.
D) all of the answers are correct

Accepted Answer

The answer of In his book, The Fifth Discipline, Peter...

Question 6

Effective crisis communication requires:
A) providing some detail regarding how the organization will avoid a repeat in the future.
B) assembling all stakeholders together and presenting the same message.
C) keeping the crisis leader informed about how the organization is handling the crisis.
D) all of the answers are correct

Accepted Answer

The answer of Effective crisis communication requires:
A) providing some detail...

Question 7

Organizational knowledge:
A) is developed through training sessions.
B) is both tacit and explicit.
C) cannot exist without the emphatic sponsorship of top management.
D) all of the answers are correct

Accepted Answer

The answer of Organizational knowledge:
A) is developed through training sessions.
B)...

Question 8

The press kit:
A) is a package of information about a company.
B) should include a specific press release related to the current incident.
C) should be distributed to the media when a crisis breaks.
D) all of the answers are correct

Accepted Answer

The answer of The press kit:
A) is a package of...

Question 9

Which of the following is (are) internal sources of organizational learning?

Accepted Answer

Internal sources of organizational learning refer to the sources within the organization. Customers and competitors are external sources of organizational learning, while academic publications are a combination of internal and external sources as they may come from employees or external publications. Therefore, employees are the only option that fits the category of internal sources of organizational learning.

Question 10

The traditional organization is based on the bureaucratic model that emphasizes:
A) highly formalized systems.
B) a rigid, closed culture.
C) specialized tasks.
D) all of the answers are correct

Accepted Answer

The answer of The traditional organization is based on the...

Question 11

A ____ organization is one that is skilled at creating, acquiring, and transferring knowledge, and at modifying behavior to reflect new knowledge and insights.

Accepted Answer

A learning organization is one that focuses on continuously learning and adapting to new knowledge and insights. They are skilled at acquiring and transferring knowledge throughout the organization and modifying behavior to reflect this new knowledge. Traditional, diverse, and dynamic organizations do not necessarily prioritize learning and knowledge acquisition in the same way.

Question 12

Which of the following is a characteristic of a learning organization?

Accepted Answer

A learning organization promotes a culture of learning and growth, where roles are loose, flexible, and adaptive. The organization can adapt to changing circumstances and respond to challenges quickly. Strategies are formulated based on collaboration and shared learning, rather than passed down from the top. Communication is encouraged across all levels and formal systems are not tied to the vertical hierarchy with filters. A stable environment does not necessarily promote learning and growth.

Question 13

____ change occurs when anticipated or expected changes bear no resemblance to the present or the past.

Accepted Answer

Discontinuous change is when the anticipated or expected changes are so different from the present or past that old methods and ways of thinking become obsolete. It requires a complete overhaul of systems and procedures, and often results in a shift in organizational culture.

Question 14

In learning organizations:
A) the horizontal structure is constituted around functional specialities rather than work flows or processes.
B) few strict rules and procedures prescribe how things are done.
C) rewards are individualized.
D) all of the answers are correct

Accepted Answer

The answer of In learning organizations:
A) the horizontal structure is...

Question 15

Which of the following is a characteristic of a traditional organization?

Accepted Answer

Centralized decision making is a characteristic of a traditional organization where decision making powers are concentrated at the top levels of management. The other choices such as flat horizontal structure, personal and group networks, and loose flexible roles are more in line with characteristics of modern or contemporary organizations.

Question 16

Explicit or tacit knowledge is:

Accepted Answer

The answer of Explicit or tacit knowledge is:
...

Question 17

A ____ is a printed statement that describes how an organization is responding to a crisis and who is in charge.

Accepted Answer

A press release is a common tool used by organizations to communicate with the media and public during a crisis. It typically includes information about the situation, what the organization is doing to address it, and who is responsible for managing the response.

Question 18

All of the following are characteristics of traditional organizations EXCEPT:

Accepted Answer

Traditional organizations are typically characterized by stable environments, vertical structures, and a rigid culture that resists change. They do not typically have an adaptive culture that encourages continuous improvement and change, as that is more typical of modern or innovative organizations.

Question 19

In the aftermath of a crisis, top management should launch an evaluation that pertains to:
A) how effectively the crisis team and the crisis management plan performed.
B) what worked least in mitigating the problem.
C) how effectively the organization handled victims and family members.
D) all of the answers are correct

Accepted Answer

The answer of In the aftermath of a crisis, top...

Question 20

All of the following are characteristics of learning organizations EXCEPT:

Accepted Answer

Learning organizations typically have decentralized decision making, allowing employees at all levels to contribute to the decision-making process. Centralized decision making is not a characteristic of a learning organization.

Quiz 12: Crisis Leadership and the Learning Organization