Question 1

The second step of the change process, according to the eight-stage model, is for the leader to:

Accepted Answer

The answer of The second step of the change process,...

Question 2

From a humanistic point of view, resistance to change has three dimensions, and fear of loss of position, pay, status, and of the unknown are examples of the ____ dimension.
A) cognitive
B) emotional
C) behavioral
D) all of the answers are correct

Accepted Answer

The answer of From a humanistic point of view, resistance...

Question 3

In the three stage model of change, the ____ phase is also known as cognitive restructuring because it is where the actual change takes place.

Accepted Answer

The three stage model of change consists of unfreezing, changing, and refreezing. In the changing phase, also known as the transition phase, the actual change takes place. This is where cognitive restructuring occurs, as individuals work to shift their attitudes, beliefs, and behaviors towards the desired outcome.

Question 4

Effective leaders can create psychological safety for employees who fear change by:

Accepted Answer

The answer of Effective leaders can create psychological safety for...

Question 5

To minimize employees' resistance to change, effective leaders should communicate answers to which of the following questions?
A) What is changing?
B) Why is it changing?
C) How long before the employee can retire?
D) When will the change start and end?
E) all of the answers are correct

Accepted Answer

The answer of To minimize employees' resistance to change, effective...

Question 6

Discuss the role of strategic leadership in the strategic management process.

Accepted Answer

The answer of Discuss the role of strategic leadership in...

Question 7

The changing phase of the three stage model of change includes which of Kotter's eight steps for implementing change?

Accepted Answer

The changing phase corresponds with steps 1, 2, and 3 of Kotter's eight steps, which are to establish a sense of urgency, develop a compelling vision, and empower employees to act on the vision, respectively. Therefore, the best choice is E, which includes all three of these steps. Refreezing, which corresponds with step 8 of Kotter's model, is not part of the changing phase.

Question 8

Which of the following is NOT a phase of the eight-stage model for planned organizational change?

Accepted Answer

The eight stages of the planned organizational change model are:
1. Establish a sense of urgency
2. Create a guiding coalition
3. Develop a vision and strategy
4. Communicate the change vision
5. Empower others to act on the vision
6. Consolidate gains and produce more change
7. Anchor new approaches in the company's culture
8. Monitor progress and adjust the vision if necessary.

Option B, "focus on long-term accomplishments, and reward performance," is not a part of this eight-stage model.

Question 9

In terms of resistance to change, the learning anxiety and the fear of learning something new can be reduced by

Accepted Answer

Providing employees with opportunities for training and education can help reduce learning anxiety and fear of learning something new by giving them the necessary skills and knowledge to confidently adapt to changes in the workplace. This can help them feel more comfortable and competent when faced with new challenges, and ultimately reduce their resistance to change. Implementing alternative work schedules, reducing threats to personal safety, paying employees to go to classes, and moving to the refreezing stage quicker may not have as direct of an impact on reducing learning anxiety or fear of learning something new.

Question 10

The force-field model and the eight-stage model of planned organizational change differ with respect to the:

Accepted Answer

The answer of The force-field model and the eight-stage model...

Question 11

Which of the following is(are) stages in Lewin's classic theory of change?

Accepted Answer

Lewin's classic theory of change consists of three stages: unfreezing, changing, and refreezing. Choice A corresponds to the unfreezing stage, and Choice C corresponds to the changing stage. Therefore, the correct answer is D, which includes both A and C. Choice B, on the other hand, is not a stage in Lewin's theory.

Question 12

In the three stage model of change, the ____ phase is the same as Kotter's step of establishing a sense of urgency.

Accepted Answer

In the three stage model of change, the unfreezing phase involves creating a motivation or need for change, which is similar to Kotter's step of establishing a sense of urgency. This phase is focused on preparing individuals for the upcoming change and breaking down any resistance to it. The changing phase is when the actual change occurs, and the refreezing phase involves reinforcing the new changes and making them a part of the organization's culture. The visioning phase is not a part of the three stage model of change or Kotter's eight step model.

Question 13

Which of the following is a phase of the eight-stage model for planned organizational change?
A) establish a sense of urgency
B) form a support platform
C) develop a compelling vision
D) all of the answers are correct

Accepted Answer

The answer of Which of the following is a phase...

Question 14

Resistance to change as a(n) ____ state focuses on the frustration of those affected by the change because of the fear of loss and a fear of the unknown.
A) cognitive
B) emotional
C) behavioral
D) all of the answers are correct

Accepted Answer

The answer of Resistance to change as a(n) ____ state...

Question 15

Effective change leaders:
A) use coercion to effect change.
B) redirect resistance in ways that can support change.
C) overcome resistance by detailed contingency planning.
D) all of the answers are correct

Accepted Answer

The answer of Effective change leaders:
A) use coercion to effect...

Question 16

All of the following are strategies that leaders can use to effectively manage change EXCEPT:

Accepted Answer

The answer of All of the following are strategies that...

Question 17

Describe the relevance of analyzing the internal and external environment to the strategic management process.

Accepted Answer

The answer of Describe the relevance of analyzing the internal...

Question 18

All of the following are major reasons why people resist change EXCEPT:

Accepted Answer

Threat to personal safety is not a common reason for resistance to change. The other options - distrust of leadership, lack of conviction that change is necessary, and threat to personal values - are common reasons for resistance to change.

Question 19

Which of the following is a phase or stage of the change process?
A) unfreezing
B) changing
C) refreezing
D) all of the answers are correct

Accepted Answer

The answer of Which of the following is a phase...

Question 20

To reduce employees' resistance to change, change agents need to pay attention to the five Ps, which include

Accepted Answer

The five Ps that are needed to reduce employees' resistance to change are purpose, promotion, proof, price, and participation. Therefore, options C and D are correct.

Quiz 11: Strategic Leadership and Change Management