The Quality Assurance Department of a large urban hospital is attempting to monitor and evaluate patient satisfaction with hospital services.Prior to discharge,a random sample of patients is asked to fill out a questionnaire to rate such services as medical care,nursing,therapy,laboratory,food,and cleaning.The Quality Assurance Department prepares weekly reports that are presented at the Board of Directors meetings and extraordinary/atypical ratings are easy to flag.Values computed from the sample results each week are called .

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The Answer of The Quality Assurance Department of a large urban hospital is attempting to monitor and evaluate patient satisfaction with hospital services.Prior to discharge,a random sample of patients is asked to fill out a questionnaire to rate such services as medical care,nursing,therapy,laboratory,food,and cleaning.The Quality Assurance Department prepares weekly reports that are presented at the Board of Directors meetings and extraordinary/atypical ratings are easy to flag.Values computed from the sample results each week are called .

The Quality Assurance Department of a Large Urban Hospital Is