Several years ago,you began a small retail store to sell computer parts.The store grew and the business expanded to offer computer repair and custom computer programming.You have noticed that employees have definite expectations about what their appropriate role within the expanding company should be. John is expected to help customers in the retail store as well as perform computer repair work.He feels that every time he gets started on a repair,he is interrupted and doesn't know whether to finish his repair or wait on the customer.John suffers from role:
A)perception.
B)expectations.
C)conflict.
D)identity.

Question

Quizplus · Accepted Answer

John is experiencing conflict between his expected roles of helping customers in the retail store and performing computer repair work. This conflict is known as role conflict.

Several Years Ago,you Began a Small Retail Store to Sell