The nurse manager,as the leader of the unit's "customer (patient)first" initiative,has asked the staff nurses to develop and administer a survey to every patient before discharge.In asking the staff nurses to accomplish this task,the nurse manager is demonstrating

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By asking the staff nurses to develop and administer a survey, the nurse manager is promoting shared governance, which includes involving frontline staff in decision-making and empowering them to take ownership of their unit's initiatives. This approach also fosters collaboration to achieve common goals, like improving patient experiences. Accountability relates to being responsible for outcomes, while Independence suggests being separate from others' influence and actions.

The Nurse Manager,as the Leader of the Unit's "Customer (Patient)first