You Walk into a Patient's Room and Find Him Yelling

You walk into a patient's room and find him yelling at the licensed practical nurse.The patient is obviously very upset,and after you speak with him regarding his behaviour,you determine that he has not slept for three nights because of unrelieved pain levels.The licensed practical nurse is very upset with him and calls him an "ugly,old man." You acknowledge her feelings and concerns and then suggest that the patient's behaviour was aggressive but is related to lack of sleep and to pain.You ask,"Can both you and the patient together determine triggers for the pain and effective approaches to controlling his pain?" This approach demonstrates:

A) Lack of empathy and understanding for the licensed practical nurse.
B) Concern with placating the patient.
C) Leadership behaviour.
D) Management behaviour.