What is the best divisional structure when a few major customers are of paramount importance and many different services are provided to these customers?
A)By product
B)By cost
C)By customer
D)By process
E)By geographic area

Question

Quizplus · Accepted Answer

When a few major customers are of paramount importance, it is best to use a customer-based divisional structure. This allows the organization to better understand the needs and preferences of its key customers and tailor its services to meet their specific requirements. It also enables the organization to develop stronger relationships with these customers and better manage its interactions with them. Other divisional structures, such as by product or by geographic area, may not allow for the same level of customer focus and may not support the same level of customer satisfaction and loyalty.

What Is the Best Divisional Structure When a Few Major