All of the following are important factors in the Balanced Scorecard except
A)customer service.
B)business ethics.
C)employee morale.
D)product quality.
E)stockholder equity.

Question

Quizplus · Accepted Answer

While stockholder equity is an important factor in measuring an organization's financial performance, it is not one of the four key perspectives of the Balanced Scorecard, which include customer, financial, internal business processes, and learning and growth. Business ethics, employee morale, product quality, and customer service are all important components of these four perspectives.

All of the Following Are Important Factors in the Balanced