When Rollie's car wash began to lose business to rivals, Rollie read publications for car wash owners to learn the best practices in the industry. Then she implemented the best practices. Rollie is using ____ to improve her car wash.
A) specialized assets
B) benchmarking
C) strategic commitments
D) inertia
E) the Icarus paradox

Question

Quizplus · Accepted Answer

Rollie is using benchmarking to improve her car wash. Benchmarking involves identifying best practices in the industry and adopting them to improve performance.

When Rollie's Car Wash Began to Lose Business to Rivals