Maya - Communications Expert (Scenario)
Maya works as the human resource manager for Horizon Software, Inc., a software development firm that focuses on the development and implementation of customized JAVA- based applications for big companies. Unfortunately, the past few months have been challenging because employees have become upset due to the lack of communication among company managers. Maya decided that it was imperative to conduct an organizational communication workshop for these managers.
-Maya explains that communication serves four major management functions within the organization, namely: motivation, emotional expression, information, and________ .

Question

Quizplus · Accepted Answer

The four major management functions of communication are motivation, emotional expression, information, and control. Control involves directing and regulating the actions of employees to achieve organizational goals. Therefore, option B is the correct choice as it completes the list of major management functions served by communication.