The Municipality Job (Scenario)
Kamil was getting accustomed to his surroundings in a municipality. His efforts at getting people to accept change had met with little resistance due to his and the new director's efforts as well as the hard work of his subordinates. But now the hard part really started-actually managing the change. What techniques could he and his agency's new director employ to most effectively implement changes that would result in increased productivity in his department? He considered changing three aspects of his agency: the structure, the technology, and the people.
-If Kamil decided to replace some employee work time with a telephone menu system, this would be considered changing the _________ .
A) organizational structure
B) technology
C) organizational development
D) people

Question

Quizplus · Accepted Answer

Replacing employee work time with a telephone menu system involves a change in technology, as it is a new technological tool being introduced to the department. The other options (organizational structure, organizational development, and people) would involve changes in the department's physical or human resources, which are not directly impacted by the implementation of a telephone menu system.