Question 1

The ________ dimension of organization culture is the element which focuses on making sure that a product,in the opinion of the customer,does what it is supposed to do.

Accepted Answer

The quality dimension of organizational culture emphasizes ensuring that a product meets or exceeds customer expectations in terms of its performance and reliability, essentially doing what it is supposed to do.

Question 2

The ________ dimension of organization culture is a facet of organization culture that focuses on making sure that an organization emphasizes not only what is good for the organization,but what is good for other human beings.

Accepted Answer

The ethics dimension of organizational culture emphasizes the importance of moral principles and values, ensuring that the organization considers the well-being of others and acts responsibly.

Question 3

How are organization cultures classified? What are the different types of organization culture that exist?

Accepted Answer

The answer of How are organization cultures classified? What are...

Question 4

Which one of the following statements is true of the steps managers undertake to build a high-performance organization culture?

Accepted Answer

C) Hiring and retaining talented employees, even at a higher cost, is a recognized strategy for improving organizational performance. Talented employees bring in skills, innovation, and efficiency that can significantly contribute to achieving better outcomes, making this investment worthwhile.

Question 5

Talkalot,a cell phone company,aims to maintain an organizational focus on providing better customer service.It hopes that this emphasis will result in building strong ________.

Accepted Answer

Organizational commitment refers to the employee's emotional attachment to the organization and their willingness to exert extra effort on its behalf. Talkalot's focus on providing better customer service is likely to lead to increased employee satisfaction, which in turn can lead to increased organizational commitment.

Question 6

In an adhocracy culture,leaders are seen more as mentors and perhaps even parent figures.

Accepted Answer

In an adhocracy culture, leaders are typically seen as innovators and risk-takers, not necessarily as mentors or parent figures.

Question 7

According to the "Track and talk about performance" step that managers take to build a high performance-yielding organization culture,all the organization members should always be thinking about their individual performance.

Accepted Answer

This step emphasizes the importance of continuously monitoring and discussing performance, encouraging all members of the organization to always consider and strive to improve their individual contributions to the organization's goals.

Question 8

Which one of the following statements is true of the ethical dimension of an organization's culture?

Accepted Answer

Ethics training in organizations is designed to foster a shared understanding among employees about the importance of ethics in their operations, helping to ensure that ethical considerations are integrated into decision-making processes and daily activities.

Question 9

Which one of the following helps employees understand why their organization exists?

Accepted Answer

A mission statement helps employees understand why their organization exists by clearly defining its purpose and primary objectives.

Question 10

A firm with a/an ________ culture emphasizes stability and control along with an external focus.

Accepted Answer

A market culture emphasizes stability and control with an external focus, prioritizing competitiveness and achieving measurable goals.

Question 11

Management needs to help employees learn to be high performers.This means managers should ________ appropriate performance.

Accepted Answer

Rewarding appropriate performance encourages employees to continue performing well and motivates them to maintain or improve their performance.

Question 12

Briefly explain the concept of organizational commitment.

Accepted Answer

The answer of Briefly explain the concept of organizational commitment....

Question 13

Organizational commitment can be equated to the ________ that influences employees to act in ways that are consistent with the organization's interests.

Accepted Answer

Organizational commitment is often described as a psychological bond between an employee and the organization, which influences the employee to align their actions with the organization's goals and interests.

Question 14

Individuals within the workplace with a hierarchy culture are more concerned about efficiency and let formal rules and policies govern how they operate.

Accepted Answer

In a hierarchy culture, the focus is on efficiency, formal rules, and policies to ensure stability and smooth operations, emphasizing control and organization.

Question 15

Which one of the following dimensions of an organization's culture is emphasized by the management if it hopes to win customer loyalty and repeat purchases through customer satisfaction with products or services?

Accepted Answer

The quality dimension of an organization's culture is emphasized when the goal is to win customer loyalty and ensure repeat purchases through satisfaction with products or services. This focus on quality ensures that products or services meet or exceed customer expectations, leading to higher satisfaction levels.

Question 16

________ is defined as the dedication of organization members to uphold the values of the organization and to make worthwhile contributions to fulfilling organizational purpose.

Accepted Answer

Organizational commitment refers to the psychological attachment and loyalty of an employee to their organization, including their willingness to work towards the goals and values of the organization. It encompasses the dedication of members to uphold organizational values and contribute meaningfully to its purpose.

Question 17

Jane is starting a company and needs to give her employees a clear purpose of the organization.Jane needs a ________.

Accepted Answer

A mission statement gives employees a clear purpose of the organization by stating what the company does, its objectives, and how it plans to achieve them.

Question 18

The ________ dimension of organization culture is an aspect that encourages the application of new ideas to the improvement of organizational processes,products or services.

Accepted Answer

The innovation dimension of organizational culture specifically focuses on encouraging the application of new ideas to enhance processes, products, or services within an organization.

Question 19

How does building a hierarchy of objectives help build a high-performance organization culture?

Accepted Answer

The answer of How does building a hierarchy of objectives...

Question 20

A clan culture is an organization culture with a strong external focus coupled with a low degree of flexibility and discretion.

Accepted Answer

A clan culture is characterized by a strong internal focus and a high degree of flexibility and discretion, emphasizing an environment similar to a family rather than having a strong external focus.

Quiz 18: Managing Organization Culture