Tara Jones is a Customer Service Manager struggling to understand why the employees in her department spend time chatting with employees from other departments.Tara needs help understanding the concept of the ________ organizational structure.
A)formal
B)informal
C)rigid
D)social
E)major

Question

Quizplus · Accepted Answer

The concept Tara needs help understanding is the "informal" organizational structure, which refers to the network of personal and social relationships that naturally form among employees within an organization. This includes the casual, spontaneous interactions that occur among employees, such as chatting with colleagues from other departments, which are not dictated by the formal organizational chart or structure.

Tara Jones Is a Customer Service Manager Struggling to Understand