Nathan is the plant manager for Arwen Manufacturing.Though he does not work hands-on on the manufacturing process,he needs to know the ins and outs of the processes so that he can guide his employees effectively and help them if necessary.According to Robert Katz,this involves developing Nathan's ________ skills.
A)technical
B)moral
C)conceptual
D)human
E)interpersonal

Question

Quizplus · Accepted Answer

Technical skills involve understanding and proficiency in a specific kind of activity, particularly one involving methods, processes, procedures, or techniques. Since Nathan needs to know the ins and outs of the manufacturing processes to guide his employees effectively, developing his technical skills is essential. This is in line with Robert Katz's theory, which identifies technical skills as crucial for lower and middle-level management, where the focus is on working directly with the operational aspects of the organization.

Nathan Is the Plant Manager for Arwen Manufacturing