There is a rule for how many metrics, out of the hundreds of possible CRM metrics, should be tracked and analyzed at any given management level. What is the rule?
A) Best practice is to track and analyze no more than two (plus or minus two) metrics.
B) Best practice is to track and analyze no more than five (plus or minus two) metrics.
C) Best practice is to track and analyze no more than seven (plus or minus two) metrics.
D) None of these, as it depends on the type of industry.

Question

Quizplus · Accepted Answer

The rule of thumb, often referred to as "Miller's Law," suggests that the human brain can effectively process about seven (plus or minus two) pieces of information at a time, making it a common guideline for tracking metrics.

There Is a Rule for How Many Metrics, Out of the Hundreds