Which of the following measures would be most likely to be found in the internal business process perspective of the balanced scorecard?
A) Training days per employee
B) Residual income
C) Change in market share
D) Percent capacity utilisation

Question

Quizplus · Accepted Answer

The internal business process perspective of the balanced scorecard focuses on the internal operational goals and performance metrics that lead to financial success and customer satisfaction. Percent capacity utilization directly measures the efficiency and effectiveness of a company's internal processes, making it a relevant metric for this perspective.

Which of the Following Measures Would Be Most Likely to Be