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Call Center Manager Charlie Has a Strong Performance Orientation Value

Question 3

Multiple Choice

Call center manager Charlie has a strong performance orientation value. Therefore, he is likely to:


A) be quite confrontational when a customer is unrealistic.
B) treat male and female workers at the call center differently.
C) encourage high standards of excellence at the call center.
D) set high work standards for himself and low standards for others.

Correct Answer:

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