What is the primary contribution of Philip Crosby?
A) the concept of benchmarking
B) his assertion that the entire organization should be involved in improving quality
C) the zero-defects approach to quality improvement
D) his emphasis on total involvement of the operating employees in improving quality
E) the quality loss function and the concept of robust design

Question

Quizplus · Accepted Answer

Philip Crosby is best known for his zero-defects approach to quality improvement, emphasizing that quality should be built into processes to prevent defects.

What Is the Primary Contribution of Philip Crosby