________ refers to the propensity for a product to perform consistently over its useful design life.
A) Conformance
B) Durability
C) Perceived quality
D) Reliability
E) Serviceability
Correct Answer:
Verified
Q15: _ is the degree to which a
Q16: Which of the following choices correctly matches
Q17: _ are subjective sensory characteristics such as
Q18: _ is the willingness of the service
Q19: In the context of service quality, _
Q21: Which of the following is a downstream
Q22: Which of the following is an upstream
Q23: Experience with cross-functional teams has been difficult
Q24: Services have more diverse quality attributes than
Q25: Empathy refers to the knowledge and courtesy
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