Ruth Cyboran and Luis Ross Recently Met Again at Their

Ruth Cyboran and Luis Ross recently met again at their 10th high school reunion. The men were close friends throughout school but lost touch with each other after graduation. They enjoyed their recent meeting and promised to keep in touch, especially because they had both chosen the same career--professional sales. Cyboran works for a paper company selling gift wrapping paper, ribbons, and boxes to retailers. Ross provides digital technology consultations to small businesses. Even though both believe in the Core Principles of Professional Selling, they both expressed concern about the new emphasis on relationship selling. Relationship selling means that Ross and Cyboran should keep all of the following in mind EXCEPT:

A) not manipulating customers for personal gain.
B) seeking to benefit only their employers and themselves.
C) serving as problem-solvers for their customers.
D) being concerned about customer loyalty.
E) providing service and follow-up to ensure customer satisfaction.