The categories of routine replies and positive messages include all of the following except
A) answering requests for information and action.
B) granting claims and adjustments.
C) refusing applicants' resumes.
D) sending goodwill messages.
Correct Answer:
Verified
Q28: When responding to a claim when your
Q29: When responding to a request for adjustment
Q30: If you have serious concerns about the
Q31: The close of a routine reply or
Q32: When responding to a customer's complaint about
Q34: Which of the following will not help
Q35: When answering requests and a potential sale
Q36: In corresponding with customers, making statements such
Q38: When you're writing a message of appreciation,
A)keep
Q89: Direct-to-consumer news releases are
A)specialized documents used to
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