In a letter agreeing to make an adjustment even though the buyer technically was at fault, a courteous tone is less important.

Name: In a letter agreeing to make an adjustment even though the buyer technically was at fault, a courteous tone is less important.
Brand: Quizplus
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Question

Quizplus · Accepted Answer

A courteous tone is required for all company correspondence, no matter who was at fault. Any rudeness on your part can be reported by the customer to friends, family, social networks, etc. and end up giving your company a bad name.

In a Letter Agreeing to Make an Adjustment Even Though