What action did Deming suggest management take in order to achieve total quality management?
A) create an environment where employees did not fear reporting problems
B) import more component parts from countries having factor endowments
C) increase the pay rate of all employees to establish credibility
D) purchase machinery that replaced human interaction with production
E) eliminate middle management positions from the chain of command

Question

Quizplus · Accepted Answer

Deming emphasized the importance of creating an environment where employees feel safe to report problems without fear, as this openness is crucial for continuous improvement and achieving total quality management.

What Action Did Deming Suggest Management Take in Order to Achieve